ThermoFisher worked with Axians to outsource datacenter technologies.
Outsourcing of data center technology to a multinational company. The critical point was to deliver L1 and L2 operational services timely, build on existing activities and help to improve the quality and scope of the existing solution. All of this within defined SLAs and in the shortest possible time. The main area of ITIL methodology was incident management and change management.
As part of our collaboration, a complete server environment patch management and global infrastructure surveillance system has been designed and subsequently implemented, including the definition of relevant criteria and follow-up procedures.
The used standards:
- Windows/Linux Server OS (2k3, 2k8, 2k12, 2k16, RedHat, CentOS
- Virtualisation (VMware, Horizon View)
- Monitoring (Zabbix)
- Automatisation and scripting (PowerShell, Batch)
- Patch Management (WSUS, SCCM)
- Amazon Web Services
- High technical expertise
- Fast understanding of internal processes and requirements
- High quality of services (above agreed SLA level)
- Fast formation of a team
Axians was able to very quickly assemble an appropriate team of people to provide operational support to the global infrastructure team, taking over the defined activities in the required time and to a quality that was above the agreed SLA level over the long term. The consistency of the work, the high technical expertise of the Axians team (including automation and virtualization) and the quick understanding of internal processes and requirements allowed us to free up capacity for L3 support and project activities. The Axians team almost immediately became an integral part of the global datacenter team.