When processing your requests and incidents, our aim is to restore your users’ work or server environments as fast as possible. Our Service Desk provides you with proactive IT monitoring and support.
Our services include the management and coordination of vendors and contractors, including the setup of processes, SLAs and support contracts. You can leave this part of your business to us, allowing your team to focus on core business priorities, safe in the knowledge that we have you covered.
You’ll have direct access to the experience and know-how of certified professionals who understand your industry’s needs and who will help you react to changing business conditions, both planned and critical in nature. We’ll tailor our services to you and your business, remotely as well as directly on site.
Your perks with Axians:
- Service Desk as a single 24/7 contact point
- Proactive monitoring (alerts)
- Incident management and reporting
- Individual SLAs completely tailored to your needs
- Our certified specialists’ professional know-how always at your fingertips
- Flexible support packages