We are here for you

Do you need to solve an IT problem? Our support team provides a highly efficient service desk for all your IT issues.

How to reach the Axians service team in Czech Republic

Service Desk
Mo. – Fr. from 08 – 17 h.
Except public holiday

+420-530-500-484
servicedesk.vecred@axians.com
JIRA servicedesk

Special hotline
24/7 – Availability in accordance with individual agreement

As a single point of contact (SPOC), our Service Desk experts manage incidents and service requests and handle them with the aim to restore the working capacity of your IT users as fast as possible. Our service desk provides 24/7 front-line support for your critical IT operations.

Axians provides 1st, 2nd & 3rd level support for you – also including your vendors – SLA and support contracts, which you have concluded with your suppliers and service providers. This allows you to offload operational tasks to our team of experts, allowing your team to focus on core business priorities, safe in the knowledge that we have you covered.

You will have direct access to industry certified professionals who understand your environment and can help respond to changing business conditions, whether they be planned or of a critical nature. Also, thanks to individual service modules, we adapt our support services to precisely meet client´s needs –both, remotely and on site.

Highlights

  • 24×7 support with proactive monitoring and alerting
  • Incident management and reporting
  • SLA-based response and resolution
  • Access to optimal resources to ensure minimal disruption
  • Aligned with your change management procedures
  • Flexible support packages