Managed Services

Axians’ managed services are precisely tailored to the needs of complex IT environments to safeguard our customers’ business flexibility. Not only do we offer support services for hardware and software, we can also monitor and operate your entire IT system.

Tailored for maximum reliability

With years of experience and proven quality, we address your individual business requirements and provide you with a suitable managed service approach:

Axians handles both the provision and operation of infrastructure services for servers, storage and backup. We also provide on-site support for your systems, including round-the-clock support on request.

Here’s what we manage for you:
  • Backup
  • Disaster recovery in the event of a catastrophe
  • Network
  • Server
  • Storage
  • Security
How you benefit
  • Minimise your risk of an outage
  • Cut costs and boost flexibility
  • Extensive experience in complex, highly regulated environments

Use Axians’ managed software solutions to access your applications at any time and from any location while also eliminating your need for additional local storage.

Here’s what we manage for you:
  • Citrix applications
  • Microsoft applications (SharePoint, e-mail and Office environments, etc.)
How you benefit:
  • Faster deployment compared to custom software on your own computers
  • Location independence if there are several company locations, as all users are networked with one other
  • Cost savings since no additional hardware is needed
  • High level of mobility since software access is managed online

Additional training on specialised cloud-related topics could entail enormous investments for your company. Instead, let experts from Axians operate your cloud solution so that you can focus on your core business.

Here’s what we manage for you:
  • Hosted private cloud: we take over the operation of either part or all of your IT infrastructure
  • Public cloud: we take over either part or all of your IT infrastructure in cooperation with Microsoft Azure or local data centres
How you benefit:
  • No cloud expertise necessary – our experts take care of your cloud
  • Adherence to all data protection and compliance regulations
  • Shorter time-to-market and greater flexibility through certified experts
  • Data backups in the form of a cloud snapshot
  • Prevent resource bottlenecks to minimise the risk of an outage

Cybercriminals are becoming increasingly creative and finding faster ways to access sensitive company data and systems. Save time and high (training) costs for security expertise with Axians’ managed security services to protect your business.

Here’s what we manage for you:
  • Anti-virus & anti-spam technology
  • Firewall and IDS (monitoring system)
  • WAN connectivity
  • Information and event management
  • PKI platform
How you benefit:
  • Reduction of legal pitfalls through the sound security know-how of our experts
  • Adherence to data protection and compliance regulations
  • Network monitoring and identification of security problems
  • Secure your data and systems, and avert dangers

Our Service Desk provides round-the-clock support so that your IT systems are optimally protected against any outages with the potential to harm your business. With our Monitoring-as-a-Service solution, Axians specialists quickly detect and resolve critical system states. We can thus guarantee comprehensive, high-quality ticket processing to the benefit of our customers.

Our Service Desk is there for you:
  • 24/7 proactive monitoring
  • Patch management
  • Reporting
  • Ticket management
  • Escalation to the manufacturer
How you benefit:
  • Minimise your risk of an outage
  • Optimal operational support and seamless documentation of system states
  • Service desk: single point of contact, support in Czech, 24-hour availability
  • Reduction of IT staff workload, no monitoring expertise necessary
Manpower for maximum network availability

We provide network maintenance services for IT, access, fixed-line and mobile networks. Our services include first line maintenance (FLM), field services, service management, hotline and help desk services as well as network operations.

Service Management Center

Our Service Management Centre strives to provide swift, cost-effective fault acceptance and rectification services. We organise personnel capacities and the use of materials particularly efficiently with our own proprietary software. Added value for our customers: short downtimes and low repair costs.

Why to choose managed services from Axians

  • Focus on your core business and developing innovations within the company
  • Boost the efficiency, agility and quality of your IT
  • Work at any time without resource, knowledge or experience bottlenecks
  • Benefit from our individual SLAs, tailored to meet your needs
  • Reduce your IT costs through cost transparency and control. We would also be happy to perform a TCO & ROI evaluation.<
  • Our Service Desk is at your disposal 24/7 and can provide you support on any matter
  • We share our experience and expertise with you through ITIL-certified employees
  • Get secure access to your relevant data, regardless of the time or your location