Careers at Axians

The best of ICT with a human touch” means: Technologies can only help us achieve our goals through the teamwork of committed experts who serve our customers with enthusiasm, passion, commitment and consummate expertise and who enjoy their work.

Service Manager L2

Major Functions

  • Accountable for knowledge cleanup activities across multiple platforms, with the final goal of moving to a standard tool and process.
  • Ensures appropriate level of quality and adherence to timelines.
  • Consults on projects that impact knowledge and service desk support (onboarding or retiring services / applications).
  • Works with the service onboarding team on communications being sent out to the Service Desks (including attendance to the mostly SD forum meetings).
  • Ensures the Service Desks are aware of new / changes to knowledge database.
  • Responsible for the governance of recurrent service improvement meetings with the Service Desk.
  • Acts as an SME for other functions / service lines on knowledge setup / cleanup (on an ad-hoc basis).
  • Acts as an SME for the implementation of Knowledge Management in the new ITSM tool (provide requirements, test functionalities).
  • Supports Knowledge Management data migration activities.

Brno, Czech Republic

Prague, Czech Republic

Nástup: Upon agreement

What we offer

  • Education, Courses and Certification
  • International environment
  • 5 weeks of vacation + 3 extra personal days off
  • Multisport Card and meal vouchers 100 CZK/working day (covered by employer from 55%)
  • English courses
  • Pension or life insurance
  • Excellent remuneration package
  • Wide career development opportunities
  • Possibility to work from time to time from home
  • Office mobile phone
Lucie Janíčková

Your contact

Lucie Janíčková
Head of Recruitment

lucie.janickova@axians.com
+420 734 763 717

Holandská 859/3
639 00 Brno

Are you interested?

Write to us!