People are the secret that makes Axians redtoo unique. We do our best to satisfy our customers and the same effort we put into our employees. Together through the years we created a warm environment where positive attitude and openness found its own place. Our shared values are what makes us Axians redtoo. We are proud that we are able to create together with passion, put cards on the table fearlessly and at the same time take genuine interest in others, and what is more important we do not take ourselves too seriously. If these touch you, apply.
- Investigation and resolution of technical requests / security incidents.
- Remote diagnostic, analysis, identification, investigation and resolution of technical support requests.
- Timely communication (follow up) with customers with a focus on customer service and relationship building.
- Cross function communication and collaboration within the organization to solve customer requests.
- Support the operation with reporting, analytics and/or administrative tasks.
- Proactively maintain and extend product knowledge by self-study, testing products/software and by attending technical trainings on a regular basis.
- Handle and evaluate critical issues from T1/T2 group.
Good to have
- At least 3 years in a Technical related role.
- Familiar with Virtualization (VMware, Hyper-v), Office 365, SQL server, backup solutions.
- Knowledge of Operating systems (Windows and Linux), basics of networking, scripting.
- Security knowledge (general principles, network, OS system).
- Very strong problem-solving skills – ability to quickly and accurately troubleshoot technical problems.
- Ability to multi-task, prioritize and work independently as well as being a team player.
- Demonstrated analytical approach and skills to pinpoint issues of opportunity within the team.
- Fluent in English (written and spoken) and Czech or Slovak on communicative level (written and spoken).
- Incident handling processes (experience with SOC is advantage) is a big plus.
- SIEM tools (QRadar skills would be an advantage) is a big plus.
Brno, Czech republic